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Privacy Policy

Last Updated: 16th September 2023

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At Cadenza School Leadership Partners, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information that you provide when using our website or purchasing our products and services.

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1. Who We Are

Cadenza School Leadership Partners is a provider of digital resources and support services for school leaders. We operate in accordance with UK data protection laws.

If you have any questions about this policy or our data practices, you can contact using the contact form.

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2. What Information We Collect

We collect and process different types of personal information depending on your interactions with us. This may include:

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Information: Payment details such as credit or debit card information (processed securely by third-party payment providers - Stripe).

  • Account Information: Username, password, and purchase history if you create an account with us.

  • Technical Information: IP address, browser type, and information about your interaction with our website (e.g., cookies, analytics data).

  • School or Organisation Information: Details of your school or organisation, if provided during the purchase or enquiry process.

 

3. How We Use Your Information

We collect personal data to provide and improve our services to you. The main ways in which we use your information include:

  • Processing Orders: To process your orders and deliver the digital resources you have purchased.

  • Account Management: If you create an account, we use your information to manage your account and order history.

  • Customer Service: To respond to your enquiries, provide technical support, and address any issues with your orders.

  • Marketing Communications: With your consent, we may send you marketing communications about new products, offers, or updates relevant to your role as a school leader. You can opt out of these communications at any time.

  • Analytics and Website Improvement: We may use information about how you interact with our website to improve its functionality and user experience.

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4. How We Protect Your Information

We are committed to ensuring that your personal information is secure. We take appropriate technical and organisational measures to safeguard the information we collect from unauthorised access, loss, or disclosure.

These measures include:

  • Secure servers and encrypted payment processing through third-party providers (Stripe).

  • Regular monitoring and updating of our security measures.

  • Restricting access to personal data to authorised employees and third-party service providers.

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5. Third-Party Service Providers

We may share your information with trusted third parties to help us deliver our services, including:

  • Payment Processors: To securely handle payments and transactions (e.g., Stripe).

  • Analytics Providers: To track and improve website performance (e.g., Google Analytics).

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These third parties only have access to the personal information necessary to perform their functions and are required to maintain the confidentiality and security of your information.

 

We will never sell, trade, or rent your personal information to third parties for marketing purposes.

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6. Cookies

Our website uses cookies to enhance your experience and improve the performance of our site. Cookies are small data files placed on your device to collect information about your use of our website.

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of the website and limit your ability to use some features.

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7. Your Data Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccuracies or incomplete information.

  • Right to Erasure: You can ask us to delete your personal data, where applicable, under certain circumstances.

  • Right to Restrict Processing: You can request that we limit how we use your personal data in certain situations.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to our processing of your personal data, including for marketing purposes.

To exercise any of these rights, please contact us using the contact form. We will respond to your request within one month, as required by law.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. This includes:

  • Retaining transaction records and account information for financial and legal compliance.

  • Retaining contact details for marketing communications, where consent has been given.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where necessary, we will notify you by email.

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